Using the e-mail client of Microsoft is usually a smooth ride, though it does happen that error messages appear in Outlook. You are probably here because you are getting the [pii_email_9adeb2eb81f173c673a5] error and we are here to solve it for you.
Before explaining how to do this, please note that the error message of [pii_email_9adeb2eb81f173c673a5] can appear in many different variations. In other words, you may experience an error with a completely different set of letters and numbers such as [pii_email_8fac9ab2d973e77c2bb9].
There’s a ton of different error messages that can appear, which we have listed further down in the article. All of them pretty much have the same solution.
Getting Rid of the [pii_email_9adeb2eb81f173c673a5] Error
You may ask what it is that is causing you to get the [pii_email_9adeb2eb81f173c673a5] notification and in all honesty we aren’t entirely sure. It seems to be related to the SMTP server. What we do know is that certain solutions tend to work to get rid of it. These are all safe to use and should do the trick, but if they don’t help we suggest speaking with the customer support team at Microsoft.
Solution 1. Delete E-mail Accounts and Add Them Again
Many people who are getting the error code of [pii_email_9adeb2eb81f173c673a5] seem to have multiple accounts connected to their Outlook. Either several different ones or the same accidentally added twice.
We suggest going to your account settings in Outlook to delete all e-mail accounts. Then restart your computer and add them again. Add one e-mail at a time and check if you get bothered by the error.
Solution 2. Delete Cookies and Cache
If you’re well-acquainted with web browsers you know that cookies and cache can be a pain in the ass. Sometimes websites don’t look or perform as they should unless you clear them. The same thing can happen with Outlook, which may be the reason that you’re getting the [pii_email_9adeb2eb81f173c673a5] error.
What you need to do is to navigate to your installation folder of Outlook and delete all of the files that are located in a folder known as “RoamCache”. You can easily find this folder by using the windows search. Just make sure that it is the one for Outlook that you’re deleting the files in should it be that you have more than one folder with this name.
Solution 3. Update Your Client to the Latest Version
Solving [pii_email_9adeb2eb81f173c673a5] might be as easy as updating Outlook. It may be that you’re on an old version that needs to be updated. You can easily check this by following these steps:
- Open Outlook
- Click on “File”
- Click on “Office Account”
- Click on “Update Options”
If your software isn’t running on the latest version you will find a button that says “Update Now”.
Solution 4. Change the Port Number of the SMTP Server
Right now the port number of your SMTP server in Outlook is probably set to 465. A solution to [pii_email_9adeb2eb81f173c673a5] could be to change this port number to 587. You do this by following this pathway:
Open Outlook –> File –> Account Settings –> Double click e-mail –> More Settings –> Advanced
If you’re at the right place you will find a box that says “outgoing server”. Just change the number here to 587. If you’re still getting the [pii_email_9adeb2eb81f173c673a5] error after this we suggest changing back to 465 again.
Solution 5. Make a Reinstallation of the Client
If none of the solutions have worked so far, there is one thing you can do before contacting the support team at Microsoft; reinstall Outlook. It may very well be that some files have been corrupted for one reason or another, which is causing the problem with [pii_email_9adeb2eb81f173c673a5].
We suggest that you do a full reinstallation. To do this first go to the control panel in windows to uninstall the program. After that you need to delete any files that may still be remaining on your hard drive. Just have a quick check if any folders remain where you had Outlook installed and delete them.
Once everything is gone, restart your computer and make a fresh installation of Outlook.
Other Error Codes That May Appear
As mentioned in the beginning of the article, [pii_email_9adeb2eb81f173c673a5] is not the only error code that can bother you. There are several others that can appear that are usually solved the same way. For convenience sake we have listed all of these below.